SMALL AND MEDIUM BUSINESSCategory: Corporate Telephony
Small and medium business
Avaya Business Communication Manager
Business Communications Manager is the award-winning Linux based IP/TDM PBX convergence system for small and medium enterprises. It offers one common feature-rich software stream on both the Business Communications Manager 50 or Business Communications Manager 450 platforms. This system is ideal for companies that want to streamline internal operations, improve remote communications, increase employee productivity, reduce costs, and enhance customer service. Business Communications Manager delivers a common browser-based management platform that delivers unified communications capabilities, proven and reliable voice processing, and an extensive range of feature-rich business telephony applications.
○ Unified Messaging
○ Message Forwarding
○ Meet-Me Conferencing
○ SIP Trunking Support
○ Computer Telephony Integration
○ Integrated Intelligent Contact Center
○ InTouch Federated Presence
Features and benefits
Full Suite of Applications
Business Communications Manager offers a full suite of applications that include voice messaging, unified messaging, interactive voice response, multimedia call center and wireless capabilities. These applications let your business reduce costs, improve productivity and customer satisfaction.
Take advantage of VoIP and SIP trunking to lower monthly local and long-distance calling costs. Business Communications Manager also delivers energy savings of up to 48% compared with Cisco UCME-3845.
Enhanced Customer Service
Advanced applications, including mobility, enable employees to be easily reached no matter where they are. Efficient call routing and automated attendants help customers reach the right person quickly.
Easy System Management
Multi-site locations are easily managed through centralized, integrated remote management and administration solutions, removing the cost and time associated with having to administrator every site on location.
These options include power, fans, and hard-drive with the ability to automatically switch over to backup capabilities without any service loss.
Avaya IP Office
A phone system designed for small and medium businesses, Avaya IP Office offers powerful capabilities to help employees communicate more effectively with customers, vendors, and each other. Combining advanced, big business functionality with the ease of use and simplified management that small businesses require, IP Office helps small businesses use communications to differentiate them from their competition.
○ Power User
○ Mobile Worker
○ Office Worker
○ Customer Service Supervisor
○ Customer Service Agent
Features and benefits
Lower mobile phone and long-distance bills
IP Office helps reduce mobile phone and long-distance charges by routing calls through the system and over broadband links.
For businesses with more than one location, IP Office delivers continuous operation. In a power outage, IP phones automatically failover to another location, retaining full communications capabilities.
No conference calling fees
IP Office makes conferencing affordable and practical by providing two built-in, 64-party conference bridges.
IP Office enables remote management and administration from a central location. No need to have an administrator at every site. With advanced diagnostics, IP Office proactively identifies potential problems before they cause an outage or business disruption.